Job Description
Join our award-winning team at Grand Oaks Hospitality Group and become the first face of our luxury downtown hotel! We're seeking a polished Evening Receptionist to manage our front desk operations during peak evening hours. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and excel at creating memorable guest experiences. Enjoy competitive pay, flexible evening shifts (4 PM - 12 AM), and immediate start date. Apply today to begin your career in hospitality tomorrow!
Responsibilities
- Manage check-in/check-out processes for guests using property management systems
- Handle phone inquiries, reservations, and guest requests with exceptional professionalism
- Maintain security protocols and monitor access to the premises
- Process payments and manage cash drawer operations accurately
- Coordinate with housekeeping and security teams for seamless operations
- Resolve guest complaints and escalate issues to management when necessary
- Prepare nightly reports and maintain organized guest records
Qualifications
- Minimum 1 year of front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid Louisiana hospitality certification preferred
- Availability to work evenings, weekends, and holidays
- Basic knowledge of New Orleans attractions and services