Job Description
Join our prestigious downtown hotel as a key member of our evening team! We're seeking a polished Evening Receptionist to deliver exceptional guest experiences during our busiest hours. This role is perfect for detail-oriented professionals who thrive in dynamic environments and value creating memorable first impressions. Enjoy competitive pay, flexible scheduling, and a supportive team atmosphere in Greensboro's vibrant hospitality scene.
Responsibilities
- Manage check-in/check-out processes with precision and professionalism
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Operate reservation systems and manage room availability
- Uphold brand standards through consistent service delivery
- Address guest concerns promptly and escalate when necessary
Qualifications
- 1+ years in hospitality or customer service role
- Proficiency with reservation software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure environments
- Professional appearance and courteous demeanor
- Flexibility to work evenings, weekends, and holidays
- Valid NC driver's license preferred
- Basic knowledge of local attractions