Job Description
Join Portland's premier hospitality team as an Evening Customer Experience Specialist! We're seeking dynamic professionals to deliver exceptional service during our peak evening hours. Whether you're seeking supplemental income or a full-time career with growth potential, we offer flexible schedules that work around your life.
Enjoy competitive pay, employee dining discounts, and advancement opportunities within our growing portfolio of acclaimed Portland establishments. Perfect for students, parents, and career-changers seeking work-life balance in the City of Roses.
Responsibilities
- Provide world-class customer service via in-person interactions and digital channels during evening hours (4 PM - 12 AM)
- Resolve guest inquiries and concerns with empathy and efficiency
- Process payments and maintain accurate transaction records
- Collaborate with cross-functional teams to ensure seamless operations
- Uphold brand standards and maintain pristine venue environments
- Train and mentor new team members during evening shifts
Qualifications
- Minimum 1 year customer service or hospitality experience
- Exceptional communication and problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Basic POS system proficiency
- Ability to thrive in fast-paced environments
- Valid Oregon Food Handler's Certificate (or willingness to obtain)
- High school diploma or equivalent