Job Description
Join our vibrant team at Urban Oasis Hospitality Group as an Evening Customer Service Associate! We're seeking friendly, energetic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible part-time role offers competitive pay, a dynamic work environment, and opportunities for growth. Perfect for students, night owls, or anyone seeking a rewarding evening schedule in Louisville's thriving hospitality scene.
Responsibilities
- Deliver exceptional customer service across multiple touchpoints including front desk, phone inquiries, and digital communications
- Process reservations, check-ins, and payment transactions accurately using our POS system
- Manage inventory and restock supplies during evening shifts
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain pristine facility standards and safety protocols
- Resolve guest inquiries and concerns with professionalism and empathy
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with point-of-sale systems
- Flexible availability including weekends and holidays
- Attention to detail and problem-solving abilities
- Must be 18+ years old with reliable transportation