Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group! We're seeking a polished professional to deliver exceptional guest experiences during evening hours. This role is perfect for individuals with strong interpersonal skills and a passion for creating memorable first impressions. Enjoy competitive pay, flexible scheduling, and a supportive work environment in Indianapolis' vibrant downtown.
Responsibilities
- Manage front desk operations during evening hours (4 PM - 12 AM)
- Handle guest check-ins/checkouts with efficiency and warmth
- Answer multi-line phone calls and route inquiries appropriately
- Process reservations and manage booking systems
- Assist with billing inquiries and payment processing
- Coordinate with housekeeping and security teams
- Maintain immaculate front desk and common areas
Qualifications
- Minimum 1 year customer service or front desk experience
- Proficiency with reservation software (e.g., Opera, Delphi)
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities in high-pressure situations
- Attention to detail and organizational prowess
- Ability to work independently with minimal supervision
- Flexibility to work evenings, weekends, and holidays