Job Description
Join our award-winning luxury hospitality team as a Evening Receptionist and elevate your career with competitive compensation and premium benefits. We seek a polished professional to manage our prestigious downtown Buffalo property during high-traffic evening hours, ensuring exceptional guest experiences while maintaining operational excellence. This full-time evening position offers unparalleled growth opportunities in a dynamic environment.
Responsibilities
- Manage front desk operations during evening/night shifts (3:00 PM - 11:00 PM)
- Deliver 5-star guest service including check-ins, check-outs, and concierge support
- Coordinate with security and housekeeping teams for seamless operations
- Handle high-volume phone communications and digital reservations
- Process payments and maintain accurate financial records
- Uphold brand standards through meticulous facility inspections
- Resolve guest inquiries with discretion and professionalism
Qualifications
- Minimum 3 years luxury hospitality or high-end reception experience
- Exceptional multitasking abilities in fast-paced environments
- Proficiency with PMS systems (Opera, Fidelio) and MS Office Suite
- Fluency in English; bilingual candidates strongly preferred
- Impeccable communication and conflict resolution skills
- Valid New York State driver's license and reliable transportation
- Ability to work flexible schedules including weekends/holidays
- Background check and drug screening required