Job Description
Join Austin's premier hospitality team as an Evening Receptionist and become the first impression of our luxury downtown venue. We're seeking a polished professional with exceptional communication skills to manage our front desk during evening hours. This role offers competitive compensation, flexible scheduling, and opportunities for career growth in one of Austin's most dynamic industries. If you thrive in fast-paced environments and excel at creating memorable guest experiences, we want you on our team.
What We Offer:
- Competitive hourly pay ($16-$22) with weekly direct deposit
- Flexible evening shifts (3:00 PM - 11:00 PM)
- Comprehensive training and development programs
- Employee discounts on venue services and local partners
- Collaborative team environment with advancement opportunities
Responsibilities
- Manage front desk operations during evening hours, ensuring exceptional guest experiences
- Answer and direct incoming calls, emails, and digital communications
- Process check-ins/checkouts using property management systems
- Coordinate with security, housekeeping, and event teams
- Handle guest inquiries, complaints, and special requests
- Maintain accurate records of guest activities and incidents
- Prepare nightly reports and manage documentation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Valid Texas driver's license and reliable transportation