Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group, where exceptional guest experiences define our success. This pivotal role serves as the first point of contact for our high-end clients during evening hours, embodying our commitment to professionalism and warmth. You'll manage front desk operations, coordinate communications, and ensure seamless service delivery in a fast-paced luxury environment. If you thrive in customer-facing roles and value precision in hospitality, this opportunity offers a rewarding career path with competitive compensation and growth potential.
Responsibilities
- Manage front desk operations during evening shifts, including guest check-ins/out and concierge services
- Answer multi-line phone systems with exceptional etiquette and route inquiries appropriately
- Coordinate with security and housekeeping teams for evening facility management
- Process reservations, payments, and administrative documentation with precision
- Maintain pristine lobby areas and ensure all amenities are stocked and operational
- Handle emergency protocols and incident reporting during after-hours operations
- Collaborate with day staff for seamless transition of guest information and requests
Qualifications
- Minimum 1 year of front desk or customer service experience in hospitality
- Exceptional communication skills with polished professional demeanor
- Proficiency in reservation systems (e.g., Opera, Amadeus) and MS Office Suite
- Ability to multitask effectively in high-pressure situations
- Strong problem-solving skills with attention to detail
- Flexibility to work evenings, weekends, and holidays as required
- Valid North Carolina driver's license and reliable transportation
- Basic knowledge of Raleigh area attractions and services preferred