Job Description
Join our vibrant team as an Evening Receptionist at Miami Premier Hospitality Group! We're urgently seeking a polished professional to deliver exceptional guest experiences during our peak evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and represent our brand's commitment to excellence.
As the first point of contact, you'll manage guest arrivals, handle high-volume phone systems, and coordinate with multiple departments to ensure seamless operations. Enjoy competitive pay, flexible scheduling, and a supportive culture in Miami's dynamic hospitality scene.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Operate multi-line phone systems and route inquiries efficiently
- Coordinate with housekeeping and security teams for guest requests
- Process payments and maintain accurate reservation records
- Resolve guest complaints with professionalism and urgency
- Prepare daily reports and manage office inventory
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency in Microsoft Office Suite and property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask during high-traffic evening hours
- Valid Florida driver's license preferred
- Fluency in English and Spanish required
- Availability to work evenings, weekends, and holidays