Job Description
Join our premier downtown Buffalo hotel as an Evening Receptionist and experience a seamless work environment where all equipment is provided! We're seeking a polished professional to manage our front desk operations during evening hours, ensuring exceptional guest experiences while utilizing our state-of-the-art technology suite. Enjoy competitive pay, complimentary parking, and a supportive team atmosphere in Buffalo's vibrant hospitality scene.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries using provided tablets and software
- Operate hotel phone system, reservation platforms, and key card equipment
- Process payments and maintain accurate financial records using POS systems
- Coordinate with housekeeping and security teams via provided communication devices
- Handle guest complaints and resolve issues promptly using established protocols
- Prepare nightly reports using provided office equipment and software
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with provided technology systems (training available)
- Excellent verbal communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required