Job Description
Join our dynamic team at Laredo Hospitality Group as an Evening Receptionist! This is a fantastic opportunity for a detail-oriented professional to be the face of our establishment during evening hours. You'll provide exceptional guest experiences while managing front desk operations in a fast-paced environment. We offer competitive pay, flexible scheduling, and a supportive work culture. Perfect for students or those seeking evening work-life balance!
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Check in/out guests using PMS software with accuracy
- Answer multi-line phones and route communications efficiently
- Process payments and maintain cash drawer reconciliation
- Coordinate with housekeeping and security teams
- Handle guest inquiries and resolve service issues
- Prepare nightly reports and manage reservation systems
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or front desk experience
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and services
- Flexible schedule availability including weekends
- Valid Texas driver's license preferred