Job Description
Join our award-winning team as an Evening Receptionist at the heart of Tulsa's vibrant hospitality scene! We're seeking a polished professional to create exceptional first impressions during our high-traffic evening hours. This role offers competitive compensation, flexible scheduling, and growth opportunities within a supportive environment. If you thrive in fast-paced settings and excel at customer engagement, apply today to become the welcoming face of our establishment!
Responsibilities
- Manage front desk operations during evening shifts (4:00 PM - 12:00 AM)
- Handle guest check-ins/checkouts with efficiency and warmth
- Answer multi-line phone systems and route inquiries
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Resolve guest concerns promptly and professionally
- Prepare nightly reports and maintain organized documentation
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service/reception experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hospitality industry standards
- Flexible availability including weekends and holidays
- Professional appearance and positive demeanor