Job Description
Join our award-winning hospitality team at the Grand Orlando Resort & Spa as an Evening Receptionist! We provide all necessary equipment including modern check-in systems, headsets, and stylish uniforms. Enjoy a vibrant evening schedule with complimentary parking and meal discounts while delivering exceptional guest experiences in one of Orlando's premier destinations.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations and room assignments using our proprietary PMS system
- Respond to guest inquiries via phone, email, and in-person with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Assist with luggage handling and valet services during peak hours
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to stand for extended periods and lift up to 25 lbs
- Valid Florida driver's license preferred
- Availability to work evenings, weekends, and holidays
- Basic knowledge of Orlando attractions and transportation