Job Description
Join our premier hospitality team as an Evening Receptionist in vibrant Durham, NC! We're seeking a polished professional to deliver exceptional guest experiences during evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and enjoy creating memorable first impressions. Our competitive compensation package includes health benefits, paid time off, and growth opportunities within a supportive team culture.
Responsibilities
- Manage front desk operations with professionalism during evening shifts (2:00 PM - 11:00 PM)
- Handle guest check-ins/check-outs using proprietary reservation systems
- Coordinate with housekeeping and security teams for seamless operations
- Resolve guest inquiries and complaints with empathy and efficiency
- Maintain accurate records of room assignments and special requests
- Process payments and manage cash drawer procedures
- Prepare nightly reports for management review
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hospitality management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid North Carolina driver's license preferred
- Flexible schedule availability including weekends/holidays
- Professional appearance and demeanor
- Basic knowledge of Durham area attractions/services