Job Description
Join our award-winning team at HarborView Hospitality Group, a premier luxury resort destination in the heart of St. Petersburg. We're seeking a polished Evening Receptionist to deliver exceptional guest experiences during our peak evening operations. This role is perfect for detail-oriented professionals who thrive in dynamic environments and value creating memorable first impressions.
As the first point of contact for our guests, you'll embody our commitment to excellence while managing front desk operations with precision and warmth. We offer competitive compensation, comprehensive benefits, and a supportive team culture that celebrates professional growth.
Responsibilities
- Manage front desk operations during evening hours (4 PM - 12 AM), including check-ins, check-outs, and guest inquiries
- Handle reservation modifications, cancellations, and room assignments with accuracy
- Process payments and maintain secure financial transaction records
- Coordinate with housekeeping and maintenance teams to address guest requests promptly
- Operate property management software (Opera) and communication systems
- Uphold brand standards through professional appearance and exceptional service etiquette
Qualifications
- Minimum 1 year experience in front desk or hospitality reception roles
- Proficiency with property management systems (Opera, Fidelio) and Microsoft Office Suite
- Exceptional communication and interpersonal skills with multi-tasking ability
- Strong problem-solving skills with a calm demeanor under pressure
- High school diploma or equivalent; hospitality certification preferred
- Flexible evening and weekend availability with reliable transportation