Job Description
Join our dynamic team at Cincinnati Premier Hospitality Group as an Evening Receptionist! We're urgently seeking a polished professional to manage our front desk operations during evening hours (3 PM - 11 PM). This is a fantastic opportunity for someone who thrives in fast-paced environments and values exceptional guest experiences. Enjoy competitive pay, flexible scheduling, and a supportive team atmosphere. Apply today and become the welcoming face of our premium establishment!
Responsibilities
- Manage front desk operations including guest check-ins/check-outs and reservation management
- Answer multi-line phone system with exceptional professionalism
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial records
- Address guest inquiries and resolve concerns with diplomacy
- Monitor building security and access control systems
- Prepare daily activity reports for management review
Qualifications
- Minimum 1 year front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Valid Ohio driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of hospitality industry standards