Job Description
Join our award-winning team as an Evening Receptionist at Detroit Metro Hospitality Group! We're seeking a polished professional to manage our front desk operations during evening hours (4 PM - 12 AM). This role is perfect for detail-oriented individuals who thrive in fast-paced environments and excel at creating exceptional guest experiences. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hospitality group.
Responsibilities
- Manage front desk operations including check-ins/check-outs, reservations, and guest inquiries
- Handle phone calls and digital communications with professionalism and efficiency
- Process payments, manage cash registers, and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Uphold brand standards through impeccable grooming and service excellence
- Resolve guest complaints promptly and escalate complex issues appropriately
- Maintain a clean, organized reception area and common spaces
Qualifications
- Minimum 1 year experience in front desk or customer service role
- Proficiency with hotel management software (e.g., Opera, RMS)
- Exceptional communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to work independently and multitask effectively
- Valid Michigan driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of local Detroit attractions and services