Job Description
Be the first point of contact for our prestigious downtown Tulsa hotel! We're seeking a polished Evening Receptionist to join our vibrant team starting immediately. This role offers flexible evening hours (4 PM - 12 AM) in a luxury environment where your professionalism directly shapes guest experiences. Enjoy competitive pay, free parking, and opportunities for advancement within our expanding hospitality group.
Perfect for students or professionals seeking supplemental income with no nights/weekends required. Training provided for the right candidate with exceptional customer service instincts.
Responsibilities
- Manage front desk operations during evening shifts with exceptional guest check-in/check-out procedures
- Handle high-volume phone calls and digital inquiries with polished communication skills
- Process reservations and room assignments using our property management system
- Coordinate with housekeeping and security teams to ensure seamless operations
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain meticulous records of daily transactions and incident reports
- Uphold brand standards through professional appearance and demeanor
Qualifications
- Minimum 1 year customer service or front desk experience preferred
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office Suite and property management systems
- Ability to multitask effectively in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (evenings, weekends, holidays)
- High school diploma or equivalent required
- Must pass background check and drug screening