Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group! We're urgently seeking a professional and energetic individual to manage our front desk operations during evening hours. This is a fantastic opportunity to be the first point of contact for our esteemed guests, delivering exceptional service while maintaining a seamless guest experience. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions are valued. Apply today and become part of our award-winning hospitality family!
Responsibilities
- Manage front desk operations during evening shifts, including check-ins/check-outs and guest inquiries
- Answer and route incoming calls professionally while maintaining a warm and welcoming tone
- Handle guest complaints with empathy and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for guest requests
- Monitor security systems and ensure guest safety protocols are followed
- Prepare daily reports and maintain organized filing systems
Qualifications
- Minimum 1 year of front desk or customer service experience required
- Exceptional communication and interpersonal skills
- Proficiency in reservation systems and Microsoft Office Suite
- Ability to multitask efficiently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Professional appearance and positive attitude
- Must be available to work flexible evening shifts (3 PM - 11 PM)
- High school diploma or equivalent required