Job Description
Join our award-winning hospitality team as an Evening Receptionist at our premier Charlotte location. We're seeking a polished professional to create exceptional guest experiences during our peak evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our expanding luxury hotel group. If you thrive in dynamic environments and excel at multitasking, apply today to become the welcoming face of our brand.
Responsibilities
- Manage front desk operations during evening shifts with exceptional customer service
- Handle guest check-ins/check-outs using PMS software
- Coordinate with housekeeping and security teams for seamless operations
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Assist with event setup and conference room coordination
- Monitor security systems and emergency protocols
Qualifications
- Minimum 2 years front desk or hospitality experience
- Proficiency in Opera PMS or similar hotel software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid North Carolina driver's license preferred
- Flexible evening/weekend availability required
- Basic knowledge of local attractions and services