Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group, where your warm hospitality creates unforgettable experiences. We're seeking a polished professional to manage our front desk operations during evening hours, ensuring seamless guest interactions and operational excellence. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in delivering exceptional service.
As the first point of contact, you'll embody our brand's commitment to excellence while handling administrative tasks with precision. Enjoy competitive compensation, comprehensive benefits, and a supportive work culture that values growth and recognition.
Responsibilities
- Welcoming and assisting guests with professionalism and enthusiasm
- Managing multi-line phone system and directing calls efficiently
- Processing check-ins/checkouts and handling payment transactions
- Coordinating with housekeeping and security teams for guest requests
- Maintaining accurate guest records and reservation systems
- Managing office supplies inventory and equipment maintenance
- Handling emergency procedures with calm authority
- Preparing daily reports and operational summaries
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 2 years front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible evening/night availability including weekends
- Basic knowledge of Tampa area attractions and services