Job Description
Join our dynamic team at Aloha Hospitality Group as an Evening Receptionist and become the welcoming face of our premium hospitality establishment. We're urgently seeking a polished professional to manage our front desk operations during evening hours, ensuring exceptional guest experiences while maintaining operational excellence. This role offers a unique opportunity to showcase your interpersonal skills in a vibrant island setting with competitive compensation and growth potential.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM), including check-ins, check-outs, and guest inquiries
- Maintain accurate reservation systems and handle payment processing with precision
- Coordinate with housekeeping and security teams to ensure seamless guest services
- Operate multi-line phone systems and manage communications professionally
- Uphold stringent cleanliness and safety standards in all public areas
- Assist with light administrative duties including filing and inventory management
- Resolve guest concerns promptly and escalate complex issues appropriately
Qualifications
- Minimum 1 year of front desk or customer service experience in hospitality or corporate setting
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Ability to work independently during evening hours with minimal supervision
- Strong attention to detail and multitasking capabilities
- Valid Hawaii driver's license and reliable transportation
- Flexibility to cover weekend shifts as needed
- Basic knowledge of local attractions and transportation options