Job Description
Join our award-winning luxury hotel team as an Evening Receptionist and become the heart of our guest experience! We're seeking a charismatic professional to manage our front desk during evening hours (3 PM - 11 PM). This role combines impeccable customer service with operational excellence in a dynamic downtown Chicago setting.
As the first point of contact for our international clientele, you'll create memorable interactions while handling check-ins, managing reservations, and coordinating with housekeeping and security teams. Our ideal candidate thrives in fast-paced environments and takes pride in delivering five-star service.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation modifications and VIP guest requests
- Operate PMS software (Opera) and manage billing transactions
- Coordinate with housekeeping and security for guest needs
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Prepare end-of-night reports and secure cash management
Qualifications
- 2+ years hospitality reception/front desk experience
- Proficiency in PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Chicago attractions and transportation
- Valid Illinois driver's license (for vaifllet parking support)