Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group! We're urgently seeking a polished professional to manage our front desk operations during evening hours (4 PM - 12 AM). This is a fantastic opportunity to join a forward-thinking company offering competitive pay, comprehensive benefits, and growth potential. If you thrive in fast-paced environments and excel at creating memorable guest experiences, apply today!
Responsibilities
- Manage all front desk operations including check-ins/check-outs and guest inquiries
- Handle phone calls and digital communications with professionalism and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Uphold brand standards through exceptional customer service
- Address guest concerns promptly and escalate complex issues appropriately
Qualifications
- Minimum 1 year of front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexibility to work evenings, weekends, and holidays
- Valid Texas driver's license (if required for errands)