Job Description
Join our dynamic team at Metropolitan Hospitality Group as an Evening Guest Services Associate! We're seeking energetic professionals to provide exceptional guest experiences during evening hours at our prestigious Manhattan location. This part-time role offers flexible scheduling, competitive compensation, and the opportunity to work in one of NYC's most vibrant hospitality environments. Perfect for students, career changers, or those seeking supplemental income with evening availability.
Responsibilities
- Deliver outstanding guest check-in/check-out services during evening shifts
- Manage reservation systems and handle guest inquiries with professionalism
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial documentation
- Assist with event setup and guest amenities during evening hours
- Resolve guest issues promptly and escalate when necessary
- Maintain security protocols and access control procedures
Qualifications
- Previous hospitality or customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong attention to detail and problem-solving abilities
- Flexible evening availability (3:00 PM - 11:00 PM)
- Basic proficiency with reservation systems and POS technology
- Valid New York State ID or driver's license
- Professional appearance and positive attitude