Job Description
Join our award-winning healthcare team as an Evening Receptionist at Downtown Boston Medical Center! We're seeking a polished professional to be the first point of contact for our patients during evening hours. This vital role combines exceptional customer service with administrative excellence in a state-of-the-art facility. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Boston's vibrant Longwood Medical Area. If you're a detail-oriented people person ready to make a difference, apply today!
Responsibilities
- Manage patient check-ins and appointments during evening shifts (4 PM - 12 AM)
- Answer multi-line phone system with exceptional professionalism
- Process patient registrations and verify insurance information
- Maintain secure patient records and confidential documentation
- Coordinate with clinical staff for urgent patient needs
- Manage front desk operations and maintain a welcoming atmosphere
- Handle billing inquiries and process payments accurately
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years experience in customer service or reception role
- Proficiency with EMR systems (Epic/Meditech a plus)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in fast-paced medical environment
- Basic knowledge of medical terminology preferred
- Flexibility to work evenings, weekends, and holidays