Job Description
Join our award-winning team as an Evening Receptionist at Memphis Hospitality Group! We're seeking a polished professional to manage front desk operations during evening hours at our iconic downtown location. This role is perfect for individuals seeking flexible hours while delivering exceptional guest experiences in the heart of Memphis's vibrant music scene.
Enjoy competitive compensation, complimentary parking, and opportunities for advancement within our growing hospitality network. If you're a people person with a passion for Southern hospitality, we invite you to apply today and become part of Memphis's premier hospitality experience.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle multi-line phone systems and route calls appropriately
- Process payments and manage cash drawer reconciliation
- Coordinate with housekeeping and security teams for guest requests
- Maintain immaculate lobby and common area standards
- Resolve guest inquiries with professionalism and discretion
- Update reservation systems and manage daily reports
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid Tennessee driver's license and clean driving record
- Flexible availability including weekends and holidays
- Basic knowledge of Memphis attractions and local events