Job Description
Join our award-winning luxury hotel team as a Evening Receptionist! We're seeking a polished professional to manage front desk operations during evening hours, creating exceptional guest experiences while maintaining operational excellence. This full-time role includes competitive compensation, comprehensive benefits, and opportunities for career advancement in Houston's vibrant hospitality sector.
Responsibilities
- Manage check-in/check-out procedures for guests during evening shifts
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Manage reservations and update booking systems
- Perform nightly audits and report generation
- Maintain lobby area appearance and security protocols
Qualifications
- Minimum 2 years front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Strong problem-solving and multitasking abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Ability to stand for extended periods and lift 25 lbs