Job Description
Are you a night owl looking for a rewarding career in a dynamic environment? NexGen Support Services is currently seeking a detail-oriented Evening Part-Time Technical Support Specialist to join our team in Austin, TX.
As a leader in customer experience, we pride ourselves on our flexible schedules and high-performance culture. This role is perfect for individuals seeking work-life balance with the stability of a full-time salary structure.
Why Choose NexGen?
- Flexible Evening and Weekend Schedules that fit your lifestyle.
- Competitive hourly pay ranging from $18 to $25.
- Comprehensive training and professional development opportunities.
- A supportive team culture in the heart of Austin.
Responsibilities
- Provide high-quality technical support to customers via chat, email, and phone during evening and weekend hours.
- Diagnose and troubleshoot software and hardware issues to ensure customer satisfaction.
- Document all interactions and resolutions accurately in our ticketing system.
- Collaborate with the on-site team to resolve complex escalated tickets.
- Maintain up-to-date knowledge of our products and service protocols.
- Adhere to company SLAs (Service Level Agreements) regarding response times.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Previous experience in customer service or technical support is a plus.
- Must be available to work evenings and weekends as required.
- Strong written and verbal communication skills.
- Ability to work independently in a remote or hybrid setting.
- Proficiency with basic computer applications and operating systems.