Job Description
Are you a night owl looking for a flexible opportunity? Bay Area Tech Solutions is urgently hiring for Evening Part-Time Support Specialist roles in San Francisco. We are a vibrant, modern company seeking dedicated individuals who thrive in a dynamic environment.
We welcome students and recent graduates to apply. This role offers a great work-life balance with competitive pay and growth potential.
Why Join Us?
- Competitive hourly rate ($18 - $22/hr).
- Flexible evening schedule (Shift: 4:00 PM – 12:00 AM).
- Professional development and training opportunities.
- Supportive and inclusive team culture.
Responsibilities
- Provide exceptional technical support and customer service to evening clients via phone, email, and live chat.
- Diagnose and troubleshoot basic software, hardware, and network issues efficiently.
- Manage and update customer tickets and records in our CRM system accurately.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Respond promptly to incoming inquiries and resolve issues within SLA guidelines.
- Assist in training new evening staff members on company protocols and tools.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Strong communication skills and a customer-centric attitude.
- Basic computer proficiency and typing speed (40+ WPM).
- Availability to work evening shifts (e.g., 4:00 PM – 12:00 AM).
- Reliable internet connection for hybrid work options.
- Previous experience in customer support or technical helpdesk is a plus.