Job Description
We are urgently hiring dedicated Evening Support Associates to join our dynamic team in Indianapolis! If you are looking for a flexible schedule that works around your life—whether you're a student, a parent, or looking for a second income—this is the perfect opportunity for you.
As an Evening Support Specialist, you will be the friendly voice and technical expert for our valued customers. We pride ourselves on a culture of inclusivity, growth, and work-life balance. Enjoy a supportive environment with no weekends and great perks.
Why Apply?
- Flexible Schedule: Work strictly 4:00 PM to 12:00 AM EST.
- Remote or Hybrid: Choose to work from home or our Indianapolis office.
- Competitive Pay: $18 - $22/hour based on experience.
- No Experience Required: We provide comprehensive paid training.
Responsibilities
- Provide exceptional technical support and customer service via phone and email during evening hours.
- Troubleshoot software issues, account access problems, and billing inquiries.
- Document all interactions and resolutions accurately in our CRM system.
- Educate customers on product features and best practices.
- Collaborate with the morning support team to ensure seamless issue resolution.
- Identify opportunities to upsell or cross-sell relevant solutions to customers.
Qualifications
- High school diploma or GED is required.
- Basic computer proficiency and internet navigation skills.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during shifts.
- Must be available to work Monday through Friday, 4:00 PM to 12:00 AM EST.
- Strong problem-solving skills and a patient, empathetic attitude.