Job Description
Welcome to ApexTech Solutions, a leading innovator in customer experience technology. We are currently seeking dedicated individuals to join our dynamic team as Evening Part-Time Support Specialists.
We offer a flexible schedule designed to fit your lifestyle, whether you are a student, a parent, or simply looking for a side hustle. This role is perfect for those seeking evening jobs in Austin that offer stability and growth.
Why join us?
- Competitive hourly wage ($18 - $22).
- 100% Remote work option or hybrid in Austin.
- No weekends required (Typical shift: 4:00 PM - 10:00 PM).
- Comprehensive training provided.
Responsibilities
- Provide exceptional technical support and customer service via chat, email, and phone during evening hours.
- Diagnose and troubleshoot basic software and hardware issues for end-users.
- Educate customers on product features and best practices.
- Maintain accurate records of customer interactions and issues in the CRM system.
- Collaborate with the day-shift team to ensure 24/7 coverage standards.
- Escalate complex tickets to senior engineering staff when necessary.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Previous customer service experience is highly preferred.
- Strong problem-solving skills and attention to detail.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and meet deadlines.
- Flexibility to work rotating shifts if required.