Job Description
Are you seeking a flexible schedule that fits your lifestyle? Apex Solutions Group is looking for dedicated professionals to join our team in Albuquerque, NM.
We are currently hiring for an Evening Part Time Support Specialist. This role is perfect for individuals looking to balance work with personal commitments. You will be the first point of contact for our clients, ensuring their needs are met with efficiency and professionalism.
Join a company that values work-life balance and offers a supportive environment for our part-time workforce.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat during evening shifts.
- Manage and resolve incoming support tickets and inquiries in a timely manner.
- Document all client interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with day-shift teams to ensure seamless workflow and knowledge transfer.
- Identify trends in customer issues and suggest improvements to internal processes.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Reliable computer and high-speed internet connection.
- Flexibility to work evenings, weekends, and holidays as needed.