Job Description
We are currently seeking a motivated and detail-oriented Evening Customer Support Associate to join our dynamic team in Raleigh, North Carolina. If you are looking for a flexible part-time opportunity to earn extra cash while working in a professional environment, we want to hear from you.
Position Overview:
In this role, you will serve as the primary point of contact for our evening clientele, ensuring inquiries are resolved efficiently and professionally. This is a fantastic opportunity for students or individuals seeking supplemental income without sacrificing work-life balance.
Why Apply?
- Competitive hourly rate ($18 - $22/hr)
- Evening shifts (4:00 PM - 12:00 AM EST)
- Flexible scheduling options
- Remote and On-site locations available
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve complex customer issues with patience and professionalism, ensuring first-contact resolution whenever possible.
- Document all customer interactions and account updates accurately in our CRM system.
- Collaborate with the morning support team to ensure seamless service continuity.
- Stay updated on product knowledge and policy changes to provide accurate information.
- Maintain a positive and professional demeanor under pressure.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, sales, or support is preferred but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently in a remote or hybrid setting.
- Reliable internet connection and computer equipment.
- Must be available to work evening shifts.