Job Description
Join FlexConnect Solutions and transform your evenings into rewarding opportunities! We're seeking dynamic Evening Part-Time Remote Customer Specialists in Wichita to deliver exceptional support during peak hours. Enjoy flexible evening/weekend schedules while working from the comfort of your home. Perfect for students, parents, or anyone seeking supplemental income with zero commute. Our award-winning culture prioritizes work-life balance and professional growth.
Responsibilities
- Handle inbound customer inquiries via chat, email, and phone during evening/weekend shifts (4 PM - 11 PM CT)
- Resolve product/service issues with empathy and efficiency while maintaining 95%+ CSAT scores
- Update CRM records and document interactions according to company protocols
- Collaborate with day teams to ensure seamless customer handoffs
- Identify upsell opportunities and cross-reference product knowledge
- Participate in bi-weekly virtual training sessions to enhance skills
Qualifications
- High school diploma or equivalent; college students strongly encouraged to apply
- 6+ months customer service experience (remote preferred)
- Reliable high-speed internet and quiet home workspace
- Strong written/verbal communication skills with Midwestern accent fluency
- Ability to multitask across digital platforms during peak hours
- Proficiency with Zendesk, Salesforce, or similar CRM systems
- Flexible schedule availability (minimum 20 hours/week)