Job Description
We are seeking a dedicated and detail-oriented Evening Part-Time Customer Support Specialist to join our growing team in Oklahoma City. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you. This role offers a flexible schedule and the opportunity to work during the night shift, providing a perfect work-life balance for students or second-shift workers.
As a Night Shift Specialist, you will be the first point of contact for our clients, ensuring high-quality service and resolving inquiries efficiently. We pride ourselves on our premium service standards and are looking for individuals who share our commitment to excellence.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening hours.
- Resolve customer issues and complaints with patience and a focus on customer satisfaction.
- Accurately document all interactions and resolutions in our CRM system.
- Collaborate with the day-shift team to ensure a seamless handover of information.
- Stay updated on product knowledge and company policies to provide accurate support.
- Maintain a professional and positive demeanor while working independently.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or support is a plus.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends as needed.
- Basic computer literacy and proficiency with CRM software.
- Reliable internet connection and a quiet workspace.