Job Description
We are looking for dedicated professionals to join our elite customer support team. Apex Support Solutions is currently offering exciting opportunities for Evening Part-Time roles in Jacksonville, FL. If you are seeking a flexible schedule with competitive pay and a supportive work environment, we want to hear from you.
Our evening shifts are designed for those who thrive in a dynamic setting, providing you with the chance to make a real impact while enjoying your evenings and weekends free for personal commitments.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat during evening hours.
- Provide accurate information and solutions to ensure high customer satisfaction scores.
- Document all customer interactions and issues in our CRM system accurately.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a professional and positive demeanor at all times, even during high-pressure situations.
- Participate in weekly training sessions to stay updated on product knowledge and policies.
Qualifications
- High School Diploma or GED is required.
- Previous experience in customer service, call centers, or retail is preferred but not mandatory.
- Must be available to work evenings, weekends, and rotating holidays.
- Strong computer proficiency with Microsoft Office Suite and web-based applications.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Ability to work independently and manage time effectively without direct supervision.