Job Description
Are you looking for a flexible evening schedule without sacrificing your income? Apex Support Systems is seeking a dedicated Part-Time Customer Support Specialist to join our growing team in New York. We offer the security of weekly pay and a dynamic work environment.
As a key member of our evening operations team, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency during our peak hours.
Responsibilities
- Manage and respond to customer inquiries via phone and email during evening shifts.
- Accurately input and update customer data into our internal database systems.
- Resolve technical issues and answer product-related questions with patience and clarity.
- Collaborate with the morning support team to ensure seamless issue resolution.
- Document all interactions and follow up on pending cases to ensure closure.
- Maintain a high standard of professionalism and confidentiality at all times.
Qualifications
- High school diploma or equivalent (GED) is required.
- Previous experience in customer service or a related field is preferred but not mandatory.
- Excellent written and verbal communication skills.
- Must be available to work evening shifts, specifically from 4:00 PM to 10:00 PM.
- Basic computer literacy and proficiency with Microsoft Office Suite.