Job Description
Are you looking for a rewarding evening part-time job in New Orleans with weekly pay? Horizon Support Services is currently hiring dedicated individuals to join our dynamic team. We pride ourselves on offering a flexible schedule that works around your life while providing top-tier compensation.
As a Evening Customer Support Specialist, you will be the friendly voice of our brand, helping clients resolve issues and ensuring their satisfaction. Whether you are a student or looking to transition careers, we offer a supportive environment and comprehensive training.
Why Join Us?
- Weekly Pay: Get paid every week without the wait.
- Flexible Schedule: Choose your shifts (4:00 PM - 10:00 PM).
- Modern Work Environment: Collaborative team culture in the heart of the city.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours.
- Resolve product or service problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
- Build sustainable relationships of trust through open and interactive communication.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with the morning shift team to ensure seamless handovers.
- Upsell products and services to existing clients where appropriate.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable internet connection for remote or hybrid options.
- Ability to work a flexible evening schedule, including weekends.