Job Description
Are you looking for a rewarding evening part-time job in Omaha, NE? Omaha Tech Solutions is currently seeking a detail-oriented and empathetic Customer Support Specialist to join our growing team. We value flexibility and work-life balance, making this an ideal role for students or professionals seeking supplementary income.
In this position, you will be the voice of our brand, assisting clients with technical inquiries and ensuring a seamless experience. We offer a modern, collaborative work environment and comprehensive training.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening shifts.
- Troubleshoot basic technical issues and escalate complex problems to senior support staff.
- Manage customer accounts and update information in our CRM database accurately.
- Maintain a high level of professionalism and patience in all interactions.
- Participate in daily team huddles to discuss performance and upcoming goals.
Qualifications
- High school diploma or equivalent; some college preferred.
- Previous experience in customer service or a related field is a plus.
- Strong written and verbal communication skills.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work independently and as part of a team in a fast-paced environment.