Job Description
Join our dynamic team as an Evening Part-Time Customer Support Specialist and enjoy the perfect work-life balance! We're seeking enthusiastic individuals with no prior experience to provide exceptional service to our Nashville community. This flexible evening role (5 PM - 10 PM, 3-4 days/week) offers competitive pay, comprehensive training, and opportunities for growth. Whether you're a student, parent, or career changer, our supportive environment ensures you thrive while making a real impact.
Why You'll Love Working With Us:
- Completely flexible evening schedule with no weekend requirements
- Free paid training and ongoing development opportunities
- Health benefits available for part-time employees
- Modern downtown Nashville workspace with free parking
- Clear career advancement path to full-time roles
Responsibilities
- Handle customer inquiries via phone and digital channels with empathy and professionalism
- Resolve billing and service issues efficiently using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Participate in bi-weekly training sessions to enhance product knowledge
- Meet daily performance metrics while maintaining quality standards
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - we provide comprehensive training!
- High school diploma or equivalent (students welcome)
- Strong communication skills and a customer-first mindset
- Reliable transportation to our downtown Nashville location
- Ability to work independently and as part of a team
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and problem-solving aptitude
- Availability for evening shifts (5 PM - 10 PM) and occasional weekends