Job Description
Are you seeking a job that fits your lifestyle? Apex Support Solutions is currently urgently hiring Evening Part Time Customer Support Specialists in Cleveland, OH. Join a dynamic team where your schedule matters, and your contributions directly impact our client's success. We offer a competitive hourly rate, flexible scheduling options, and a supportive work environment.
Why Apply?
- Flexible evening shifts (3:00 PM - 12:00 AM or similar).
- No weekends required.
- On-the-job training provided.
- Opportunity for growth within the company.
We are looking for motivated individuals to join our growing team and provide exceptional service to our clients.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat during evening hours with a high degree of professionalism.
- Resolve customer issues and complaints efficiently while maintaining a positive brand image.
- Accurately document customer interactions and account information in the CRM system.
- Collaborate with team leads to ensure service quality and operational efficiency.
- Process orders, returns, and exchanges according to company policies.
- Maintain a clean and organized workspace.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Must be available to work evenings, specifically between 4:00 PM and 12:00 AM.
- Strong written and verbal communication skills.
- Proficiency with basic computer applications and Microsoft Office Suite.
- Reliable internet connection and a quiet home office environment (if remote).