Job Description
Join CityCare Solutions as an Evening Part-Time Customer Service Specialist and become a vital part of our dynamic team! We're seeking motivated individuals to deliver exceptional service during our peak evening hours (4 PM - 11 PM) and weekend shifts. This role offers flexible scheduling, competitive compensation, and opportunities for advancement in a supportive environment. Ideal for students, night owls, and those seeking work-life balance. Enjoy free parking and a modern workspace in downtown Louisville.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing issues, service disruptions, and account modifications efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with on-site teams during evening handovers for seamless service continuity
- Process urgent weekend service requests and emergency escalations
- Contribute to monthly service improvement initiatives
- Maintain 95%+ customer satisfaction metrics through positive interactions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience
- Strong conflict resolution and de-escalation abilities
- Available for 20-30 hours weekly, including weekends
- Proficient in multitasking with digital tools (CRM, ticketing systems)
- Typing speed of 40+ WPM with 95% accuracy
- Ability to remain calm under pressure during high-volume periods