Job Description
Join Boston Flex Work and transform your schedule into success! We're hiring passionate Part-Time Customer Service Specialists to deliver exceptional experiences while enjoying weekly pay, flexible scheduling, and a vibrant team environment. Perfect for students, parents, or anyone seeking work-life balance. No nights or weekends required!
As a key player in our Boston team, you'll handle inbound inquiries via phone and chat, resolve customer concerns with empathy, and maintain accurate records. We provide comprehensive training and growth opportunities for dedicated team members. Hiring now – apply today to start earning next week!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using established protocols
- Update and maintain customer records in CRM systems
- Collaborate with team to improve service processes
- Meet performance metrics for response times and satisfaction
- Participate in weekly training sessions
- Report trends and feedback to management
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Comfortable with multitasking in fast-paced environments
- Reliable internet and quiet home workspace
- Ability to work 15-25 hours weekly with flexible scheduling
- Basic proficiency with CRM software (training provided)