Job Description
Are you looking for a rewarding evening opportunity in the heart of Boston?
We are urgently hiring a Customer Support Specialist to join our dynamic team. This is a fantastic chance to work flexible evening and weekend shifts while providing exceptional service to our valued clients. Enjoy a competitive salary, comprehensive benefits, and a collaborative work environment.
Why Join Us?
- Flexible Schedule: Focus on your work-life balance with our convenient evening and weekend shifts.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility in Downtown Boston.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Resolve technical issues and troubleshoot product-related problems for evening clients efficiently.
- Collaborate with the morning shift team to ensure seamless handovers and continuity of service.
- Document customer interactions and feedback in our CRM system accurately and efficiently.
- Identify trends in customer issues and relay them to the management team for continuous improvement.
Qualifications
- High school diploma or equivalent required; Associate’s degree or technical certification preferred.
- Proven experience in customer service or support roles (evening availability is a strong plus).
- Strong communication skills with the ability to explain complex technical concepts simply.
- Proficient in using computer systems, CRM software, and Microsoft Office Suite.
- Reliable and self-motivated, with the ability to work independently during evening shifts.