Job Description
Are you looking for a rewarding career that fits your lifestyle?
Apex Support Solutions is currently urgent hiring for dedicated Evening Part-Time Customer Support Specialists to join our dynamic team in Cleveland, OH. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you.
Why Join Us?
- Flexible evening schedule (Shift: 4:00 PM - 12:00 AM)
- Competitive hourly rate of $18.00 - $22.00
- Opportunity for growth within the company
- Supportive and inclusive work culture
Don't miss this chance to advance your career with a top-tier organization. Apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Accurately document all interactions and account information into the CRM system.
- Maintain a high level of product knowledge to provide accurate solutions.
- Collaborate with the team to improve service quality and customer satisfaction scores.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or a related field is preferred.
- Must be available to work evening shifts (4:00 PM - 12:00 AM).
- Excellent verbal communication and active listening skills.
- Proficient in using Microsoft Office Suite and computer systems.