Job Description
Are you looking for a rewarding evening role in the Entertainment Capital of the World? We are urgently hiring Part-Time Customer Support Specialists to join our high-performing team. If you thrive in a dynamic environment and enjoy helping others, we want to hear from you.
As an Evening/Weekend Support Specialist, you will be the first point of contact for our valued clients. You will play a crucial role in resolving issues efficiently while maintaining a premium customer experience. This is a fantastic opportunity for students or those seeking flexible work-life balance.
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Flexible Scheduling: Choose from various Evening and Weekend shifts.
- Modern Environment: Work in a state-of-the-art facility in Las Vegas.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Manage Inbound/Outbound Calls: Professionally handle a high volume of customer inquiries via phone and email during evening and weekend shifts.
- Resolve Issues: Troubleshoot customer problems efficiently and provide accurate solutions to ensure satisfaction.
- Data Entry: Maintain and update customer records in the CRM system with 100% accuracy.
- Shift Management: Adhere to the specific Evening/Weekend shift schedule (e.g., 4:00 PM - 12:00 AM or weekends).
- Team Collaboration: Communicate effectively with the day-shift team to ensure seamless handovers.
- Compliance: Follow all company policies and security protocols strictly.
Qualifications
- Availability: Must be available to work evenings and weekends (Monday-Friday or rotating shifts).
- Communication: Excellent verbal and written communication skills in English.
- Experience: Previous customer service experience is preferred but not required for the right candidate.
- Computer Literacy: Basic proficiency with Microsoft Office Suite and computer navigation.
- Reliability: Strong work ethic and ability to work independently with minimal supervision.
- Location: Must be based in or willing to commute to Las Vegas, NV.