Job Description
We are looking for a dedicated and empathetic Evening Part-Time Customer Support Specialist to join our growing team in Los Angeles. If you are a student or a professional looking for a flexible evening schedule, this is the perfect opportunity for you. We pride ourselves on delivering exceptional service to our clients and are seeking someone who thrives in a dynamic environment.
Why Join Us?
- Flexible evening hours (4:00 PM - 9:00 PM)
- Competitive hourly pay with performance bonuses
- Great opportunity for students to gain experience
- Supportive and collaborative team culture
Apply today to start your journey with us!
Responsibilities
- Respond to customer inquiries via email, chat, and phone during evening shifts.
- Resolve product or service issues with patience and professionalism.
- Accurately enter and update customer information into our CRM system.
- Collaborate with the morning team to ensure seamless handovers.
- Maintain a high level of product knowledge to assist customers effectively.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required; some college preferred.
- Must be available to work evenings, specifically 4:00 PM to 9:00 PM.
- Strong written and verbal communication skills in English.
- Basic computer proficiency and typing speed of 40 WPM.
- Reliable internet connection and a quiet workspace.
- Previous customer service experience is a plus but not required.