Job Description
Join our award-winning hospitality team as an Evening Part-Time Customer Support Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours at premier Florida attractions. This flexible role offers competitive pay, dynamic work environment, and opportunities for growth within one of Florida's most beloved tourism brands.
Responsibilities
- Handle high-volume guest inquiries via phone, email, and live chat during evening shifts
- Resolve booking modifications, payment issues, and itinerary adjustments
- Collaborate with cross-functional teams to ensure seamless guest experiences
- Maintain detailed records in CRM systems with 99% accuracy
- Identify upsell opportunities for premium experiences and add-on services
- Contribute to continuous improvement of guest satisfaction metrics
Qualifications
- High school diploma or equivalent; hospitality or customer service certification preferred
- Minimum 1 year experience in customer support or hospitality roles
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and multitasking platforms
- Flexible availability including weekends and holidays
- Valid Florida driver's license (for occasional site visits)
- Ability to thrive in fast-paced, high-energy environments