Job Description
Join Horizon Support Solutions and enjoy the perfect work-life balance with our flexible evening shifts. We are currently seeking motivated and friendly individuals to join our team in Charlotte, North Carolina. This is an entry-level position perfect for students, parents, or anyone looking to start a career in customer service without the rigid 9-to-5 schedule. You will be the face of our brand, ensuring our customers receive top-tier support during the evening hours.
Responsibilities
- Assist customers via phone, email, and live chat during evening shifts.
- Resolve product inquiries and troubleshoot basic technical issues.
- Document all customer interactions accurately in the CRM system.
- Maintain a professional and empathetic tone in every conversation.
- Collaborate with the morning support team to ensure seamless workflow.
- Identify opportunities to upsell products or services where appropriate.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and typing skills.
- Reliable internet connection and a quiet workspace.
- Ability to work flexible evening hours, including weekends.
- Strong communication and interpersonal skills.
- Previous customer service experience is a plus but not required.